Configuring Services

You can customize configuration for specific device types managed at the Services level using the following methods:

■ Use the Actions & Features button to apply extensively used features on specific phone models. For example, configure Automatic DST for Teams on C470HD phones.
■ Configure individual parameters on specific phone models. For example, enable DHCP on all Teams devices.

You can also perform global actions such as removing all existing configuration and saving configuration to an external file.

➢ To set a service configuration:
1. Open the Service Configuration page (Setup > Configuration > Service Configuration).

2. From the Select Service [Customer] drop down, select the service that you wish to configure.
3. Click Actions & Features to perform global configuration for specific phone models.
● Open the Features drop-down and then choose the relevant feature.

Feature

Description

DST for IGS

Configure Day Light Savings for IGS Phones.

DST for Teams

Configure Day Light Savings for Microsoft Teams phones.

Pin Lock

Configure Personal Identification Number (PIN) to unlock your device.

CAP Profile

Configure the CAP (Common Area Phone) profile.

SIP App

Configure the SIP App for Emergency Calling.
● Open the Actions drop-down and then choose the relevant action.

Action

Description

Manage Configuration Sets

Upload Device Configuration files from an external location.
Update WIKI

Update the WIKI URL for the device.

4. Click the Add Configuration Value button.

5. Configure parameters according to the table below.

Parameter

Description

Configuration Set

Defines a group of parameters associated with a specific device model. From the drop-down, select the configuration set of the device to update/change at the customer management level.

Configuration Key

Enter the key for the parameter you want to change, for example, display/language. You can optionally later edit | delete your entry in the screen section below this parameter.

Configuration Value

Enter the value for the parameter you want to change, for example, en-US.

6. Click Add. The new Configuration Key is added.

In the example below, the following parameters are configured:

● adb/enabled: Enables the Android Debug Bridge feature
● date and time: Sets date and time on the phone
● igone_sipgw: Allows a new setting configured in Device Manager to replace the value configured in the Microsoft server.

7. In the ‘Service Placeholders’ section, in the Filter field, enter the search string to search for an entry in the list.
8. Click +Add New Placeholder.

9. From the 'Name' drop-down, select the name of the new placeholder.
10. In the 'Value' field, enter the value of the new placeholder.
11. From the ‘Site' dropdown, select a new site.
12. Click Save. The following confirmation message is displayed.

13. Click OK. The new placeholder is displayed.

14. Click Edit to modify the placeholder or Delete to remove it.
15. Click Copy Service Placeholders From to copy an existing placeholder from a different profile.

16. From the drop-down, choose the profile from which you wish to copy the placeholders, and the click OK.